Frequently Asked Questions
What types of tours do you offer?
We offer a variety of tours, including cultural and historical excursions, nature and adventure trips, hiking in the Carpathian Mountains, private guided tours, and countryside retreats. Whether you're looking for an active vacation or a relaxing getaway, we have something for every traveler.
How do I book a tour?
Booking a tour is easy! You can browse our available trips on the website and fill out the booking form. Alternatively, you can contact our team via email or phone for personalized assistance. Once you confirm your tour, you will receive a confirmation email with all the necessary details.
What is included in the tour price?
The tour price usually includes accommodation, guided excursions, transportation during the tour, and entrance fees to attractions. Meals and additional activities may also be included, depending on the package. Please check the specific tour details for a full list of inclusions.
Can I customize my trip?
Absolutely! We offer fully customizable private tours where you can choose the destinations, activities, and duration that best fit your interests. Our travel experts will work with you to create a unique itinerary tailored to your needs.
What should I pack for my trip?
Packing depends on the type of tour you choose. For hiking and adventure trips, we recommend comfortable walking shoes, weather-appropriate clothing, and a backpack with essentials like water and sunscreen. For cultural tours, casual yet respectful attire is advised, especially when visiting religious sites.
Are the tours suitable for families with children?
Yes! We have family-friendly tours that are designed to be safe and engaging for travelers of all ages. Our guides ensure a fun and educational experience, making it perfect for children and adults alike.
Do you provide transportation?
Yes, all our tours include comfortable transportation. Depending on the tour, this may include private cars, minibuses, or even off-road vehicles for adventure trips. Transfers from airports or train stations can also be arranged upon request.
What happens if the weather is bad?
We closely monitor weather conditions and always prioritize safety. If the weather is unfavorable, we may adjust the itinerary or reschedule outdoor activities. In extreme cases, we offer alternative experiences or refunds when necessary.
Do I need travel insurance?
While not mandatory, we strongly recommend purchasing travel insurance. This will cover unexpected situations such as medical emergencies, trip cancellations, or lost luggage, ensuring peace of mind during your journey.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, bank transfers, and online payment services. A deposit may be required to secure your booking, with the remaining balance due before departure.
What if I need to cancel my trip?
We understand that plans can change. Our cancellation policy varies depending on the tour package, but we strive to offer flexible options. Please review our cancellation terms or contact our team for assistance.
How do I get in touch with customer support?
You can contact our customer support team via email, phone, or through our website's contact form. We are happy to assist you with any questions or special requests you may have.